Frequently Asked Questions
1. I want to make two purchases but the shipping address is different, what should I do?
2. Can I pick up the box myself?
3. Do you provide postal shipments for your boxes?
4. Are the balloons included in the final price of the box?
5. I can't find the balloons that go with my gift idea, can Box And Love add different balloons than the ones featured on the website?
6. What happens if the surprise box arrives at the delivery address and there is no one there to receive it?
If we arrive at the indicated address and no one is there, we will call the recipient’s phone number to tell him that we have a package to deliver and if we still have have no answer, we will continue with our deliveries on the island and inform the the buyer accordingly.
That is why it is very important to ensure that the recipient of the surprise gift is at the selected delivery address and at the time selected on the checkout page.
7. From what time do you start to deliveries?
8. Can I place a same-day order for a surprise box?
9. I have already placed my order through your online store but I want to change the address or the time, what should I do?
10. Are the products in the photos the same as the product that arrives?
11. Do you deliver on holidays, Saturdays and Sundays?
12. Do you make deliveries to Hospitals?
13. I have not received a confirmation email, what should I do?
If you have not received our confirmation email after placing your order, check the SPAM mailbox and if it does not appear there, contact us: